Introduction

The Seller pays particular attention to the needs and expectations of the users of this e-commerce Website and hopes that they will always be satisfied with the purchases made through this portal. For this reason, through these General Terms and Conditions of Sale (GTCS), the Seller provides users with appropriate information regarding all aspects governing the purchase, by electronic means, of the products presented on the Website, in compliance with Legislative Decree no. 206 of 6/9/2005 (“Consumer Code”), as amended by Legislative Decree no. 21 of 21/2/2014, implementing European Directive 2011/83/EU, which, in turn, amended previous European Directives 93/13/EEC and 1999/44/EC, repealing European Directives 85/577/EEC and 97/7/EC. These GTCS therefore constitute an integral and essential part of the Purchase Agreement for any Goods purchased through this Website, and the submission of an Order by the Customer implies acceptance thereof. Therefore, when submitting a purchase order for Goods through the Website, the Customer accepts these GTCS and agrees to be legally bound by the terms and conditions set out below.

1. Definitions

Company: means the company that owns the domain name of this Website and manages the e-commerce platform operating on the Website and accessible through it. Seller: means the legal entity that is a third party and independent from the Company, clearly identified on the Website and on the Platform, which uses the Website and the domain name granted for its use by the Company, and which offers the Goods for sale to the public through the Platform. The Seller is therefore solely responsible for the proper execution of the sale of the Goods to the Customer and has declared that it is the legitimate owner of the Goods offered for sale, that the Goods comply with current Italian and European legislation, and that it is authorised to carry out e-commerce activities. Website: means this internet Website on which the Platform operates. Platform: means the e-commerce platform operating on the Website and accessible through it, through which the Seller is technically enabled to sell the Goods. Access to the Platform is free of charge for Customers and for any user in general. Goods: means the product and/or service offered for sale by the Seller through the Platform. Extralarge Goods: means Goods weighing more than 70 kg and/or bulky goods, i.e. exceeding 419 cm (2 x height + 2 x length). Customer: means the adult natural person or legal entity registered on the Website who, by submitting the Order, offers to purchase the Goods from the Seller through the Website and to pay the price through the Platform accessible via the Website. Where the Customer is a consumer pursuant to Article 3, paragraph 1 of the Consumer Code, the Customer shall be subject to all the greater protections provided therein. Order: means the purchase proposal for Goods submitted by the Customer to the Seller through the Website and the Platform, which the Seller may accept by giving appropriate notice to the Customer. Agreement: means the sales agreement relating to Goods, which the Customer enters into directly with the Seller as a result of submitting the Order, the Seller’s communication of acceptance, and payment of the relevant price. Consumer Code: means Legislative Decree no. 206 of 6/9/2005. General Terms and Conditions of Sale (GTCS): means these contractual terms, published on this Website, which the Customer may view and print at any time, concerning the sale of the Goods by the Seller to the Customer. Any purchase of Goods made through this Website and the e-commerce Platform is governed by this document and qualifies as a distance sale pursuant to Articles 51 et seq. of the Consumer Code. Gift Voucher or coupon: means an entitlement document that may be purchased by the Customer on the Website through the Platform and downloaded and saved in electronic form and/or printed in paper form, bearing a unique identification code, which grants the Customer, for a maximum period of 90 (ninety) days from the date of purchase, the right to purchase goods or use services of their choice at the Seller’s physical premises or shop, for the value indicated on the voucher itself.

2. Procedure for purchasing the Goods

The procedure for purchasing Goods consists of the following steps: 2.1. Customer identification: the Customer must register on this Website by entering their personal details (personal identification data, physical address, telephone contact details and any other information that may be requested) and give valid consent to the Company and the Seller for the processing of such data and for its communication to the carrier/courier and to any third parties for the purposes set out in these General Terms and Conditions of Sale. Once registration has been completed, in order to proceed with the purchase, the Customer must enter their login credentials (username and password), freely chosen during registration, and complete the Order form relating to the selected Goods. 2.2. Completion of the Order form: the Customer must carefully read and complete the electronic Order form available on this Website. Before confirmation by the Customer, the Order form shall clearly and comprehensibly indicate in detail:

1. the essential characteristics of the Goods offered for sale by the Seller through the Platform;
2. the Seller’s identification details and physical contact details (in the case of a sole proprietorship, the business name; in the case of a company, the corporate name or company name; the physical address of the main office and/or any secondary offices; telephone and fax numbers; email address; any specific contact address for complaints; the names of any reference persons);
3. the quantity of the Goods covered by the Order;
4. the total price of the Goods, including all applicable taxes and duties;
5. the delivery costs of the Goods, including any ancillary costs. In the case of Extralarge Goods, the details of the delivery costs may be communicated to the Customer at a later stage, in compliance with the procedure indicated in paragraph 2.8;
6. the methods, address and expected delivery date of the Goods, in any case not exceeding 30 (thirty) days from the date of conclusion of the Agreement;
7. the request for the Customer to view and accept the General Terms and Conditions of Sale;
8. the request for the Customer to view and accept the conditions established for exercising the right of withdrawal, as well as the methods, costs and times for returning the Goods and for refunding the Price already paid, where applicable;
9. any request for the issuance of a commercial invoice;
10. the total price of the Order, including taxes, duties and shipping costs;
11. the payment method chosen by the Customer from those expressly indicated on the Website and provided by the Platform;
12. all information regarding any assistance services or commercial warranties provided, including the legal guarantee of conformity of the Goods, where applicable;
13. information regarding the existence of any right of withdrawal, including the conditions, terms and procedures for exercising such right.

At the end of the completion of the Order form, before submitting the Order, the Customer may print or save it in electronic format. 2.3. Submission of the Order form and payment of the price: the Customer shall submit the Order form by “point and click” method, namely by selecting on the Website a virtual button clearly and legibly displaying the wording “order and pay”, or by any similar action involving the Customer’s explicit acknowledgement that submitting the Order entails an obligation to pay the price. Payment of the total Order price is an essential condition for the Agreement to be deemed concluded and for the Order to be processed. Once the Order has been submitted and the Price paid, the Customer shall receive, within the strictly necessary technical timeframe, by email, a confirmation notice of the Seller’s acceptance of the Order and of payment of the price, containing a summary of the Order itself. Together with this communication, the Customer shall receive a copy of the privacy notice concerning the processing of personal data, which the Customer may in any case always view on this Website, information relating to the methods for exercising the right of withdrawal, where applicable, and the tracking code required to monitor delivery of the Goods through the carrier. Where the Customer has requested to collect the Goods directly from the Seller, “store pickup” option, the tracking code shall not be communicated and the different procedure provided for in the following Article 4 shall apply. 2.4. Conclusion of the Agreement: the agreement between the Customer and the Seller shall be deemed concluded upon receipt by the Customer of the Seller’s communication accepting the Order and upon payment of the relevant price. 2.5. Order storage: the Order form shall be stored in the Platform database for the period of time necessary for its execution and, in any case, within the limits provided by law. 2.6. Refusal to execute the Order and refund of the Price: the Seller may refrain from executing the Order submitted by the Customer if the identification data entered by the Customer in the Order form are incomplete or incorrect. Should this occur, the Customer shall be informed, within the strictly necessary technical timeframe, by email, of the reasons for the non-conclusion of the Agreement and shall receive a full refund of any Price already paid, according to the times and methods provided for in Article 8 below. 2.7. Unavailability of the Goods: if, for any reason, the Goods are no longer available from the Seller, the Seller may temporarily suspend execution of the Order by contacting the Customer by email within 5 (five) working days following submission of the Order form. The Seller shall provide the Customer with all information regarding the expected restocking and delivery times of the Goods and may also offer the Customer Goods with equivalent characteristics and value as a replacement for the unavailable Goods. In such case, the Customer has the right to withdraw from the agreement and cancel the Order, refusing any alternative proposal received from the Seller. If payment of the Price has already been made, the Customer shall receive a full refund of the sums paid, according to the times and methods provided for in Article 8 below. 2.8. Extralarge Goods: if the Order concerns bulky Goods, referred to as Extralarge Goods, the Order submitted by the Customer shall be handled as a simple free reservation of the Extralarge Goods by the Customer, and no price shall be charged. Following the reservation, the Customer shall receive, within the necessary technical timeframe, an email containing a summary of the Extralarge Goods reservation, expressly indicating that the Price has not been charged. Within the following 5 (five) working days, the Customer shall receive a second communication, again by email, confirming the actual availability of the Extralarge Goods, the details of shipping costs and expenses, the total price of the Extralarge Goods, including taxes, and a hyperlink to the website www.PayPal.it, or the details for payment of the price by bank transfer, including information on the courier appointed for delivery and any ancillary costs. The Customer must pay the Price within 2 (two) working days of receiving this second communication, failing which the reservation and the Order shall be cancelled.

3. Shipping and delivery of the Goods

3.1. Unless otherwise agreed in writing between the Customer and the Seller, the Seller is required to deliver the Goods to the Customer without undue delay and, in any case, no later than 30 (thirty) calendar days from the date of conclusion of the Agreement, as provided by Article 61 of the Consumer Code. The delivery costs of the Goods, where applicable, shall be borne entirely by the Customer and shall vary depending on the weight and volume of the Goods, the delivery location and the ancillary services selected. Except in the case of Extralarge Goods, to which paragraph 2.8 applies, during the Order completion process and before the Order is submitted by the Customer and the Agreement is concluded, all shipping and delivery costs relating to the Goods covered by the Order shall be communicated to the Customer in a clear and understandable manner. If, in exceptional cases, it is not possible to calculate the delivery costs in advance, the Customer shall be clearly informed of this before submitting the Order and before the Agreement is concluded. 3.2. The Goods shall be shipped by carrier/courier or, in any case, through a shipping company that is a third party with respect to the Company and the Seller, which shall be indicated on the Website and on the Platform when the Order is completed and before its submission, together with the applicable transport conditions, unless otherwise indicated to the Customer in the Order Confirmation. By submitting the Order, the Customer declares that they have read and accepted these conditions. 3.3. Together with the Order confirmation, the Customer shall receive the delivery details and times, together with the tracking code that will allow the shipment status to be monitored. The Customer may check the transfer status of the Goods: 1. By accessing the reserved “Account” area; 2. Directly on the carrier’s website. 3.4. The Goods may be delivered throughout Italy to the address indicated by the Customer in the Order form. Shipments may not be addressed to post office boxes or poste restante services. If the Customer cannot be found at the time of delivery of the Goods, the Customer shall have 30 (thirty) days to collect the Goods at their own expense from the Seller’s physical premises. Once this period has expired, the Seller may retain the Goods and the Customer shall lose the right to a refund of the amounts paid. Upon delivery of the Goods, the Customer must check their integrity and, in the event of defects, report them to the Seller within 24 hours of receiving the package. 3.5. The delivery obligation shall be deemed fulfilled when the material availability or, in any case, control of the Goods is transferred to the Customer. If the obligation to deliver the Goods is not fulfilled within the term referred to in paragraph 3.1, the Customer shall have the right to request that delivery be made within an additional period appropriate to the circumstances. If such additional period granted should expire without the Goods having been delivered, the Customer shall have the right to terminate the Agreement. 3.6. The Customer is not, however, required to grant the additional period referred to above where:

1. the Seller has expressly refused to deliver the Goods; or
2. compliance with the delivery term agreed by the parties must be considered essential, taking into account all the circumstances surrounding the conclusion of the agreement; or
3. the Customer has informed the Seller in writing, before the conclusion of the agreement, that delivery by or on a specific date is to be considered essential.

3.7. If the Customer does not receive delivery of the Goods within the agreed term or within the term referred to in paragraph 3.1, the Customer has the right to terminate the agreement, without prejudice to the right to compensation for damages. In such case, the Customer shall be entitled to a refund of all sums paid in performance of the agreement.

5. Seller’s warranties

5.1. The Seller is solely responsible for the performance of the sales agreement for the Goods concluded with the Customer. 5.2. The Seller is the owner of the Goods offered for sale and guarantees their authenticity, lawful origin and conformity with the information published on the Platform. However, the images and colours of the Goods may not fully correspond to the actual ones; the images are purely indicative. 5.3. The Seller is responsible for the lawfulness and conformity of the Goods offered for sale with current Italian and European legislation. 5.4. The Seller declares that it meets all requirements provided for by current legislation, both in relation to authorisations for carrying out commerce, including electronically, and in relation to distance selling. 5.5. In the event of an established lack of conformity of the Goods, within the time limits provided by current legislation, the Seller shall be required to restore the conformity of the Goods at no additional cost to the Customer.

6. Price and payment methods

6.1. The price of the Goods is expressed in Euro and may be subject to change and update over time. The sales price is the one indicated in the Order form and includes all applicable taxes and duties. The total Order price also includes delivery costs and any costs for ancillary services chosen by the Customer, duly separated and detailed. 6.2. In the event of a material error in the indication of the price, where such price is manifestly negligible compared to the value of the Goods, the Seller shall have the right to correct it before delivery of the Goods. If the Customer states that they do not accept payment of the corrected price, the sales agreement shall be deemed terminated and the price, where already paid, shall be refunded to the Customer. 6.3. To pay the total Order price, the Customer may select, when completing the Order, one of the following systems chosen by the Seller: bank transfer, using the IBAN code indicated in the Order form, and/or PayPal. 6.4. If payment by PayPal is selected, the Customer shall be redirected to the electronic payment platform on the website www.paypal.it and must enter the data required to complete the transaction there. Such information shall never be stored, not even temporarily, on the Platform and shall be used exclusively to complete the purchase transaction or to report any fraud committed on the Platform to the Police Authorities. 6.5. With regard to the payment system chosen by the Customer, no liability may be attributed to either the Company or the Seller in the event of service disruptions or temporary malfunctioning of the payment platforms referred to in paragraph 6.4 above.

7. Right of withdrawal and return conditions

7.1. The Customer has the right to withdraw from the Agreement within 15 (fifteen) calendar days from the day of receipt of the Goods and to obtain a refund of the expense incurred, without incurring any cost or penalty and without needing to specify the reason for withdrawal. The Goods must be returned in their original packaging, unopened and undamaged. 7.2. In the case of multiple Goods, meaning Goods ordered by the Customer through a single order but delivered separately, the term referred to in paragraph 7.1 shall run from the day on which the Customer, or a third party other than the carrier or courier possibly appointed by the Customer, receives delivery of the last item of Goods. 7.3. Any limitations to the right of withdrawal may be indicated in the Order form during completion by the Customer. 7.4. For the proper management of the return connected with the exercise of the right of withdrawal, the Customer must, within the term indicated in paragraph 7.1, follow the procedure set out below:

1. by sending to the Seller and, for information, to the Company, by separate registered letters with return receipt, within the term referred to in paragraph 7.1, the withdrawal form, duly completed, downloadable from this Website and compliant with Annex I, Part B, of the Consumer Code, as referred to in Article 54 of the same Code;
2. by sending to the Seller and, for information, to the Company, by separate registered letters with return receipt, within the term indicated in paragraph 7.1, an explicit written statement containing the declaration of withdrawal from the Agreement.

7.6. The Seller shall notify the Customer, within 5 (five) working days of receiving the Goods subject to withdrawal, by email, of the acceptance of the return of the Goods or of the presence of any anomalies with respect to these General Terms and Conditions of Sale. 7.7. Where the right of withdrawal has been exercised in compliance with these conditions and within the established terms, the Seller shall provide the refund according to the terms and methods indicated in paragraph 8. 7.8. If the methods and terms for withdrawal are not complied with, the Customer shall not be entitled to any refund. 7.9. If the Customer has purchased a coupon or gift voucher, the Customer has the right to exercise the right of withdrawal within 15 (fifteen) calendar days from the day of receipt of the order confirmation email. 7.10. Unless the Seller has offered to collect the Goods itself, the Customer is required to return the Goods without undue delay and, in any case, within 15 (fifteen) calendar days from the date on which the Customer notified the Seller and, where applicable, the Company of the decision to withdraw from the agreement. This deadline shall be deemed met if the Customer sends back the Goods before the expiry of the 15-day period. The cost of returning the Goods shall always be borne by the Customer. 7.11. In accordance with Article 58 of Legislative Decree no. 206 of 6/9/2005, Consumer Code, without prejudice to the provisions on consumer credit agreements, if the Customer exercises the right of withdrawal, any ancillary agreements shall be terminated by operation of law, at no cost to the Customer, except for those provided for in Article 56, paragraph 2, and Article 57 of the Consumer Code.

8. Refund methods

8.1. The Seller shall refund all payments received from the Customer, including any delivery costs, as soon as possible and in any case no later than 14 (fourteen) calendar days from the date on which the Seller became aware that the Customer had exercised the right of withdrawal, using the same payment method used by the Customer for the initial transaction. If the Customer expressly selected a type of delivery that is different from and more expensive than the least expensive type offered by the Seller and/or on the Platform as the standard delivery method, the additional costs resulting from the different type of delivery shall not be refunded. 8.2. In the event that the Seller does not execute the Order, the Seller shall refund all payments received from the Customer as soon as possible and in any case no later than 14 (fourteen) calendar days from the date on which the Seller informed the Customer of the unavailability of the Goods or received the Customer’s refusal to accept Goods with equivalent characteristics and value as a replacement for the unavailable Goods. 8.3. Pursuant to Article 56, paragraph 3, of the Consumer Code, the Seller may withhold the refund referred to in this Article until it has received the returned Goods or until the Customer has provided evidence of having sent the Goods back to the Seller, whichever occurs first.

9. Role of the Company

9.1. The Customer expressly acknowledges that the Company has no role in the sales agreement and does not act as Seller at any stage thereof. 9.2. The Customer expressly acknowledges that the Company has no role in verifying the lawfulness of the origin of the Goods and their compliance with current Italian and European legislation, nor in verifying their actual conformity with the information contained in the relevant description sheet, which is completed exclusively by the Seller. 9.3. The Seller is the only party authorised to manage activities related to logistics, payment validation and validation of the return procedures referred to in Article 8 above, replacement of the Goods and refunds due to unavailability of the Goods. 9.4. Any dispute, claim or complaint concerning defects or non-conformities of the Goods must be addressed directly to the Seller.

10. Applicable law and competent court

10.1. The Agreement and these General Terms and Conditions of Sale are entirely governed by Italian law. For all disputes relating to the interpretation, termination and performance of the Agreement and these General Terms and Conditions of Sale in which at least one Consumer is a party, mandatory territorial jurisdiction shall lie with the Court of the place of residence or domicile of the consumer, if located within the territory of the State.

11. Amendments to the General Terms and Conditions

11.1. These General Terms and Conditions of Sale are subject to change over time and according to any changes in legislation. 11.2. The new conditions shall be effective from the date of publication on this Website.

12. Effectiveness of these conditions

12.1. The Company and the Seller do not guarantee that the contents of the Website are appropriate or lawful in other countries. 12.2. The possible invalidity, nullity or ineffectiveness of one or more of these accepted General Terms and Conditions of Sale shall not result in the invalidity, ineffectiveness or nullity of the remaining clauses, which shall remain valid and effective.

Last updated: 4 Giugno, 2026